The Business in Education Quality Standards
Business in Education members agree to abide by the following quality standards to ensure that schools are assured of receiving the very best customer care when dealing with any members of the network. The BiE logo used by members demonstrates this commitment.
Every BiE member will have at least three recent testimonials one of which will be from a school client (where available).
- We put our customers’ needs first
- We will listen to you and help you find solutions that meet your needs
- We will help you by providing solutions that are convenient to you
- We are there whenever you need help
- We aim to respond to your communications within 48 hours
- We will take personal responsibility when you need support from us
- We will call you back when we say we will
- We will aim to ensure that any issues are resolved to your satisfaction
- We are fair and honest
- We will explain the features and pricing of our products/services clearly and simply